Contact Us

For questions, suggestions, or more information about Aavid or the Genie, our Online Thermal Design Tool, please contact the Aavid Genie Team!

We welcome your feedback!



If you are having issues or need help with the application, please contact Aavid Genie Support directly at the email below.

You may also want to view the Genie FAQs or the Genie Blog.


Frequently Asked Questions

Using Genie: Heatsink Design

Can I add heat pipes to my heat sink base in Aavid Genie?

Yes, you can! This is to help you get an idea of how much thermal performance can be gained by utilizing heat pipes to spread high density heat loads.

To keep things simple, Aavid Genie only uses straight heat pipes that either go the full length or full width of your heat sink. You can place multiple heat pipes, define what size diameter heat pipes to include, or what direction you’d like them to point. Out blog post explains how Aavid Genie will place your heat pipes in your heat sink.

When you submit your heat sink for quote, your Aavid Sales representative will discuss what you need for heat spreading and our engineers can help pick the best heat pipe layout for you.

Should I have my heat pipe perpendicular or parallel to the fins?

This depends upon the application, but generally the heat pipes should be perpendicular to the fins so the heat pipe can spread the heat more effectively throughout the fins.

Where are heat pipes placed in the base?

Aavid Genie will place heat pipes under your heat sources or spread them out under multiple devices. Our blog post shows the placement of heat pipes in your heat sink in Aavid Genie.


What does “Fixed Heat Sink Height” mean?

This option allows you to alter the base thickness or fin height without changing the total set height of the heat sink. This is important when working within a fixed height enclosure or duct. For example: in many server applications, boards must fit within predefined heights, so if a board and it’s solution need to stay within a 1U envelope, the heat sink height cannot be increased past that height.