Contact Us

For questions, suggestions, or more information about Aavid or the Genie, our Online Thermal Design Tool, please contact the Aavid Genie Team!

We welcome your feedback!

CONTACT EMAIL: contact@aavidgenie.com

Support

If you are having issues or need help with the application, please contact Aavid Genie Support directly at the email below.

You may also want to view the Genie FAQs or the Genie Blog.

SUPPORT EMAIL: support@aavidgenie.com

Frequently Asked Questions

Using Genie: Simulation Results

Why isn’t the simulation showing on the copy of my solved project?

The intent for copied projects is to modify them and compare them to the original solution, which stays with the project even after you copy it. Aavid Genie removes the solution from the new project to avoid confusion between the copy and the original.

Why isn’t the 3D image of my simulation loading?

Occasionally, browser settings prevent the plug-in used for showing the 3D thermal contours.

You can either change your plug-in settings and enable them or you can update your browser to the latest version. You may need to reload the page and reopen your project from the project list page if you do either of these.

If those don’t work please contact support@aavidgenie.com